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Step 9 - Ignore Poor Performance |
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An easy way organizational dysfunction is to ignore poor performance.
This step is easy to implement and requires very little effort, but can have excellent dysfunctional results.
Employees allowed to do substandard work will continue to do
substandard work. Employees that violate policy without redirection
will continue to violate policy. Employees that do not meet
expectations will continue to come up short if they aren’t told what
the standards are to which they are expected to perform. When these
situations go unchecked, the manager may explode when he reaches his
wits end – causing his subordinates to simply think he is moody – or
the behavior will simply continue going unchecked. When poor
performance goes unchecked, it demoralizes other employees who care
about doing their best and meeting the required standard of performance.
Sometimes it becomes a joke that there are differing standards and that
one laggard is an example of how not to be. Other times, good
performers get frustrated and reduce their own performance or, worse
yet, leave the company and take their good performance with them and
leaving behind only the substandard performers. Organizational goals
aren’t met and the manager is left wondering why.
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Dysfunctional Management - 12 Steps 