The Crass Captain thinks he's doing all the right things in leading his organization. Sometimes he means well. Usually, he's not an evil person.
Let's see how you can be a more effective leader.
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Ignoring Poor Performance |
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Written by Christine Casey-Cooper
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Ignore Poor Performance at your own peril.
Most workers endeavor to work hard, and their performance usually is observed to be good or exceptional. However, at times supervisors are faced with employees whose performance has become unacceptable. This can be the toughest part of your job. As many managers have said, ”My biggest problems are people problems.” Ignoring poor performance is not the way to handle people problems.
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Getting to the Root of the Problem |
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Written by Christine Casey-Cooper
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It takes some digging to find the root of the problem.
Quality programs, such as QS 9000 – common to the automotive industry, use the concept of root cause analysis in problem solving. The person new to the system is frequently tempted to quickly jump at the answer without depth of investigation. A quality review that discovers quick assumptions being made by management will take this as weaknesses in company operations.
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Written by Christine Casey-Cooper
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An informal survey of whether management by empowerment works better than management by intimidation showed 79% of the respondents favored empowerment. This is no surprise; professionals respond best to cordial and controlled interpersonal relationships in the workplace. It makes for an agreeable work environment. Remarkably, empowerment even in the face of failure can be a powerful positive motivator. Attrition can be cut in half as a minimum, and you keep your talent in place instead of losing it to the competition.
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Organizational Goals and Direction |
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Written by Christine Casey-Cooper
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Where is the orgainzation headed? Is everybody entitled to know?
Organizational goals should be clear and spelled out for all to see. Not only are they clearly stated, but they are specific in terms of deadlines and specific numbers, like earnings and other quantifiable items. For example, a sales organization would spell out “we are earning $50000 in the month of May.” It is expressed in the present tense. An engineering team might spell out “The planning is complete,” and “detail drawings are released to the production team.” Planning routines like Microsoft Project carry out goals planning in an organized fashion. Several styles are available, but the most popular is the Gantt Chart in which task elements are shown with timeline starting and completion points. As work is completed the bar so indicates. Late starts and late activities are clearly indicated. Actual completion date is shown when accomplished.
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Written by Christine Casey-Cooper
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Building employee morale and enhanced value to the organization
Company growth is closely aligned with the commitment to employee development. A company that wants to attract and retain valuable people needs to participate in employee growth and development. New employees will find it rewarding to learn more and take on new challenges. Progress is a result of an organization that fosters learning and constant improvement.
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Managing Workplace Conflict |
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Written by Christine Casey-Cooper
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Be a Coach, not a Cop
Workplace conflict will occur even in professional environments, but the conflict needs to be redirected from the perception of customers. In most conflicts neither party is right or wrong; different perceptions have collided to create disagreement. By managing conflict skillfully, you can gain cooperation, improve performance, reduce stress, solve problems quickly, enhance teamwork, foster creativity, and increase staff morale.
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