| Step 9 - Ignore Poor Performance |
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An easy way organizational dysfunction is to ignore poor performance. This step is easy to implement and requires very little effort, but can have excellent dysfunctional results. Employees allowed to do substandard work will continue to do substandard work. Employees that violate policy without redirection will continue to violate policy. Employees that do not meet expectations will continue to come up short if they aren’t told what the standards are to which they are expected to perform. When these situations go unchecked, the manager may explode when he reaches his wits end – causing his subordinates to simply think he is moody – or the behavior will simply continue going unchecked. When poor performance goes unchecked, it demoralizes other employees who care about doing their best and meeting the required standard of performance. Sometimes it becomes a joke that there are differing standards and that one laggard is an example of how not to be. Other times, good performers get frustrated and reduce their own performance or, worse yet, leave the company and take their good performance with them and leaving behind only the substandard performers. Organizational goals aren’t met and the manager is left wondering why.
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